I have recently begun researching and planning the construction of a new C.I. program for a company in the software industry, and I would like some advice on determining their top needs and setting up a system to support those needs.
The program is starting out with the sales organization for sharing stories about successes against competition, but will eventually be scaled to the entire organization. In order to do so, I have been asking team leads, managers, and directors what their teams' and departments' most pressing issues are in regards to external threats, such as competitors, changing market trends, etc. I'm running into the problem where I have so many different needs that I can't find many commonalities, and they are definitely not across the board - I need to out which departments or areas of the business really need C.I. support. This is the first area where I would like some input.
Second, after I have figured out the overall needs for the system, what's the best approach for evaluating software or systems to support those needs. There are many different solutions out there, but how do I figure out what fits with what we want?
Here are the systems I've looked into so far:
- Strategy (haven't dug too deep with this one)
- Open source Wiki
Any others I should consider?