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UID:2036441:Event:71633
DTSTAMP:20260414T205120Z
SUMMARY:Successfully Managing Customer Pushback: Essential Tools for t
 he CI Professional
DESCRIPTION:Every time a CI professional responds to a request, there 
 are “negotiations” between the CI professional and the customer, e
 xternal or internal, to define the work to be done; while balancing cu
 stomer needs versus what the CI professional can deliver using the tim
 e and resources available.  This very successful interactive session 
 from the SCIP European Summit in Vienna last year will provide CI prof
 essionals with tools to manage the inevitable push-back from customers
  and ensure success going forward.  Using a case based on real exampl
 es, and his firm’s 30 years of experience, David Gibson from Kaiser 
 Associates and acknowledged SCIP member and volunteer will lead a di
 scussion on proven tools and techniques for managing customer push-bac
 k.  Notable learning points will include:\n\nStrategies for managing 
 customer push back\nTools to manage the CI professional/customer dialo
 gue\nProven techniques for dealing with difficult situations\n\n \nAs
  ever, there will be the opportunity for light refreshment and to enga
 ge with peers and practitioners warmly.\n\nFor more information visit 
 https://competitiveintelligence.ning.com/events/successfully-managing-
 customer-pushback-essential-tools-for-the
DTSTART:20120228T233000Z
DTEND:20120229T020000Z
CATEGORIES:ukcif, networking, event
LOCATION:everything everywhere
WEBSITE:http://http:  www.ukcif.co.uk
URL:http://http:  www.ukcif.co.uk
CONTACT:07973 642 143
ORGANIZER;CN="Andrew Beurschgens":https://competitiveintelligence.ning
 .com/profile/AndrewBeurschgens
ATTACH;FMTTYPE="image/jpeg":http://storage.ning.com/topology/rest/1.0/
 file/get/2820270103?profile=original
ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=ACCEPTED;RSVP=TRUE;CN="Andrew B
 eurschgens":https://competitiveintelligence.ning.com/profile/AndrewBeu
 rschgens
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