so sorry it took so long to write back, i have to say i don't open this site often.
In general we're a small community of CI people, some with great appropriate backgrounds, some like me who is a 1-woman show (under Marketing/Business Development) with a background in Anthropology. Those of us in the field are very devoted though I can tell you.
There are MA courses taught just for CI in this country as well.
Specific questions, would be happy to answer & I won't take so long.