Competitive Intelligence

Tactical, Operational & Strategic Analysis of Markets, Competitors & Industries

Essential Elements of a Customer Black Hat

We are having a discussion on what are the essential elements, or outputs of a typical customer Black Hat.  We agree to the staples: customer organization, key decision makers, funding, how they approach acquisitions, award history, etc.  It seems when we has a larger community they want to see more and that is where the discussion goes.  We get things like technical solutions, market influence, organizational cohesiveness.  It seems where you sit in the business organization drives expectations.  I am curious as to what this community thinks are the essential elements of their customer black hats.  Anyone care to comment?

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